TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

by Developer
  • Uploaded : 09th April 2023
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Overview :

The All in One WP Helpdesk Solution
TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

Ticket System

3 Differnt New Tickt Forms
Inbox Fetching
2 Roles: Agent & Reporter
My Tickets Page
Set default values for new tickets
Set own ticket Status
Set custom ticket Types
Set custom ticket Project / Systems
Attachment Support
Inform Agents in Notifications
Saved replies
Logging / History system
XLS export
Reporters & Agents can reply to Email
Ticket Overview (assigned to, status in colors)
Set Inbox Archieve Folder


Email Notifications
Desktop Notifications
Slack Notifications
Notify when a ticket has been created
Notify when someone replied
Notify when a status has changed
Notify when an agent has ben assigned


Start a chat with a new subject (new ticket)
Enter a chat with a given ticket ID
Send a message (new ticket) when no agent is online
Every chat conversation will be saved

Knowledge Base

Create a FAQ based on a ticket
Group FAQs into topics
Set custom Icons for Topics
Live search for FAQs
Track FAQ views
3 Built in widgets
Order FAQs by View / Popularity
2 Layouts (boxed, list)


Tickets By Agent
Tickets By Status
Tickets By Type
Tickets By System
Tickets By Year
Tickets By Month
Tickets By Year & Month



Well Documentented


WordPress 3.8.1+
PHP 5.4+
WPML Support
WooCommerce 3.1

View our Changelog here.

Quality checked by MyPortalCode

Free 3 months support

Future update from Developer

Become Reseller Partner

We Handle All Your Technical Things | Flat 20% Less Price | Sell At Your Own Price | 15% Commission On Support Renewal | Complete White Label No Branding | Transparent Support By Ticking from Your Website

FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & please check developer refund policy.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, please check developer refund policy.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (please check developer refund policy). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.
Reviews :
Recent Reviews
Comments :
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Recent Comments :
Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

Recent Closed Support Tickets

Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Change of Email id#14971Technical Supportbj@b*********.com
Closed16 Feb 2024 (06:50 PM)
Somali#15055New Sale / General Querymax**********@g****.com
Closed16 Feb 2024 (03:39 AM)
Request of a Developer#13155New Sale / General Querycba*******@i*****.com
Closed15 Feb 2024 (03:32 PM)
Cbadeoriax**y** mail smtp check#14809Server / Billingcba*******@i*****.com
Closed15 Feb 2024 (03:29 PM)
how edit it static menu in hearder in the site#14878Technical Supportsom************@g****.com
Closed10 Jan 2024 (03:41 AM)
Resolved Tickets15055Last 30 Days from Today
Resolved Tickets248Last 90 Days from Today
Resolved Tickets684Last 180 Days from Today