TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

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TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

by Developer

Uploaded : 09th April 2023
Views : 93

Overview :

The All in One WP Helpdesk Solution TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features Ticket System 3 Differnt New Tickt Forms Inbox Fetching 2 Roles: Agent & Reporter My Tickets Page Set default values for new tickets Set own ticket Status Set custom ticket Types Set custom ticket Project / Systems Attachment Support Inform Agents in Notifications HTML WYSIWIG Comment Form Saved replies Logging / History system XLS export Reporters & Agents can reply to Email Ticket Overview (assigned to, status in colors) Set Inbox Archieve Folder Notifications Email Notifications Desktop Notifications Slack Notifications Notify when a ticket has been created Notify when someone replied Notify when a status has changed Notify when an agent has ben assigned Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list) Reports Tickets By Agent Tickets By Status Tickets By Type Tickets By System Tickets By Year Tickets By Month Tickets By Year & Month Integrations WooCommerce Envato Slack Well Documentented Compatibility WordPress 3.8.1+ PHP 5.4+ WPML Support WooCommerce 3.1 Changelog View our Changelog here.

FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & 15 days refund policy is available when your purchased item does not work.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, you may be able to request a refund. Be sure to request refund within 15 days of purchase as per refund policy and guidelines.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (15 days). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.

Reviews :

No review yet for this item. Only purchased user can post review.

Recent Reviews

*Customer Removed* Purchased
21 May 2019 (09:56 PM)
Item: Ecommerce IOS APP with Opencart Admin Panel | Seller: shopwebapp
" Good app, i expect good support. "
SP
Sam Populous Purchased
24 Sep 2020 (11:02 AM)
Item: Image sharing & upload portal | Seller: CrazyCoder
" Working fine on shared server. Need help... "
LR
Livingston R Purchased
28 Sep 2020 (02:51 PM)
Item: Pack Email Marketing Automation Web Application | Seller: ekartlog
" Amazing team ..... Very good professiona... "
SB
Sitesh Biswal Purchased
27 Apr 2019 (07:58 PM)
Item: PayzaKart Multivendor Product Marketplace | Seller:
" normal products "
*Customer Removed* Purchased
27 Apr 2019 (06:19 PM)
Item: Woocommerce digital download plugin | Seller: SamStore
" Excellent "
*Customer Removed* Purchased
23 Mar 2019 (06:37 PM)
Item: Xoco html5 template | Seller: SamStore
" Very Good. Totally recomended "
SB
Sitesh Biswal Purchased
27 Apr 2019 (08:36 PM)
Item: Xoco html5 template | Seller: SamStore
" not bad ok "

Comments :

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Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

Customisation & Modification

Additional Modification Paid Service

Technical Support

For Technical Related Issue or Error

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

View All Tickets

Recent Closed Support Tickets

Subject	Ticket ID	Ticket Department	Email	Status	Last Activity
domain	#8332	New Sale / General Query	man***********@g**.com	Closed	22 Sep 2023 (02:12 PM)
Payment Confirmation & Work Order - from WEBSOLINK -	#14364	New Sale / General Query	agr************@g**.com	Closed	20 Sep 2023 (06:15 PM)
Quote for Unlimited eCommerce Website & Android APP - WEBSOLINK	#14444	New Sale / General Query	aam*******@g**.com	Closed	19 Sep 2023 (02:15 PM)
Development LINK - 2nd Part Payment - WEBSOLINK	#14376	New Sale / General Query	agr************@g**.com	Closed	19 Sep 2023 (01:39 AM)
Last 2 Payment Invoice	#14414	Server / Billing	som**********@g**.com	Closed	15 Sep 2023 (04:31 PM)