TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
by Developer- Uploaded : 09th April 2023
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The All in One WP Helpdesk SolutionTotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
HelpDesk Features Ticket System 3 Differnt New Tickt Forms Inbox Fetching 2 Roles: Agent & Reporter My Tickets Page Set default values for new tickets Set own ticket Status Set custom ticket Types Set custom ticket Project / Systems Attachment Support Inform Agents in Notifications HTML WYSIWIG Comment Form Saved replies Logging / History system XLS export Reporters & Agents can reply to Email Ticket Overview (assigned to, status in colors) Set Inbox Archieve Folder Notifications Email Notifications Desktop Notifications Slack Notifications Notify when a ticket has been created Notify when someone replied Notify when a status has changed Notify when an agent has ben assigned Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list) Reports Tickets By Agent Tickets By Status Tickets By Type Tickets By System Tickets By Year Tickets By Month Tickets By Year & Month Integrations WooCommerce Envato Slack Well DocumententedCompatibility WordPress 3.8.1+ PHP 5.4+ WPML Support WooCommerce 3.1ChangelogView our Changelog here.
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" Good app, working perfect.. Thanks team "
" Good app, i expect good support. "
" Working fine on shared server. Need help... "
" Amazing team ..... Very good professiona... "
" Seller is preparing an reply to this question. Check back in sometime. "
" Seller is preparing an reply to this question. Check back in sometime. "
" We tried to reach you but did not able to connect.. Please each us back on 9674256166 "
" Seller is preparing an reply to this question. Check back in sometime. "
" Thanks already sent.. please check and get back to us. "
Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.
As support is provided by ticketing system, you can check previous tickets or existing running tickets.
Chanakya Dharmateja Purchased
28 Sep 2020 (02:51 PM)