Welcome to Our Support System

Hello clients.

Hope everything going well.


We are trying to sustain in the market. but seems growth is very slow and hard to sustain as a support provider. because we are charging less price on support fee in the market. 


While other companies are charging sustainable price for support service, like webkul.com | webkul is charging 50% of project/item amount as support fee yearly basis. Which means if you purchase ecommerce website & app @ Rs. 30,000/- from webkul they are charging Rs. 15,000 yearly as support fee. 


And we are far behind from their price. we are charging only Rs. 2,200/6months | a Rs. 4,400 yearly a flat price for all project amount.



This way we are having huge trouble to manage good employee and provide quality support.


So we have decided from year 2024 on-wards we will be charging 50% project amount as support fee.

Where we will be providing same day target ticket closing and phone support.


Remember those have support renewal this year in 2023, they can continue with same low price renewal.


Hope you understand.


News Link: https://myportalcode.com/account/knowledge_article/?ticketknowledge_section_id=3&ticketknowledge_article_id=52



Thanks,

WEBSOLINK Team

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We are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Recent Closed Support Tickets


Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Development Completed(Temp Domain) - from WEBSOLINK#14719New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:38 PM)
Order Created for Multi Location Multi Vendor Ecommerce Website & Mobile Apps - WEBSOLINK Team#14623New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:37 PM)
Invitation Modification Discussion on Google Meet#14979New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:36 PM)
Order Created-Multi-Vendor Multi Location Ecommerce Website + APPs + Custom Modules#15213New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Modified: Quote for Multi Vendor Multi Location Ecommerce Website & APP with Delivery APP#15203New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Resolved Tickets67Last 30 Days from Today
Resolved Tickets15213Last 90 Days from Today
Resolved Tickets516Last 180 Days from Today

Please note we are handing large number clients within India and outside India. To handle large number of customers we have common terms and conditions to serve better and manage customers/clients well.

Support Terms & Conditions

1) Free Technical Support is provided for 6 months from the delivery date, after expiry you may renew support on renewal page. Technical Support is only for technical related issues like, technical query, error, not found or technical issue. Any basic, normal function/feature not available, that need to be done additionally & customization/additional changes/additional coding work not provided within Technical Support plan, for additional coding work or customization please check point no 6

2) Please know we do not work 24hrs. Our Working Hour 10AM to 7PM IST Monday to Friday only.

3) Please understand we usually do not provide emergency/urgent support as we manage large number of customer query/support.

4) Please know support reply is given within 24/72 hrs or may take extra if testing/checking required by team excluding Saturdays & Sundays.

5) Please know support is not provided if support plan has expired.. As we work with paid developers so we can not provide support for free, but you can renew for additional support within renewal page..

6) If you require customization/additional coding work/management/data entry work then please confirm with dev team by creating a ticket to Modification / Customization department. Because customization/additional work/management/data entry work depending on team/developer availability to work on, extra cost and extra timing.

7) Please know and understand after website expiry if you do not renew within next 10 days, then all website data including email will be automatically deleted by the system as we do not have huge backup to store all huge clients data nor we charge any backup fee to you. So it is your responsibility to download backup to your computer before expiry. (Backup instruction already given in your login details email & also available in the Knowledge Base Article Check Here)

Thank you