Z Desk - Support Tickets System with Knowledge Base and FAQs

Z Desk - Support Tickets System with Knowledge Base and FAQs

Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple departments and user roles based on your needs. Main Features:Mobile FriendlyBootstrap 5 (Main Website)Based on CodeIgniter 3Easy Installation Using WizardDashboard and StatisticsMultiple DepartmentsAssign Multiple Users to DepartmentsTicketing SystemGuest TicketingLive Chatting (For Registered Users)Tickets HistoryAuto Close TicketsGenerate Reports (.pdf)Email and Website NotificationsKnowledge BaseShare Articles on Social MediaHelpful or Not Helpful VotingFAQs ManagementAnnouncementsUnlimited User RolesUnlimited Staff MembersCanned Replies with PlaceholdersCustom Fields (Tickets Creation Area)Assign Tickets to AgentsOption to Show all Tickets or only Assigned (Roles)3 Colors for Public PagesGeneric User Login and RegistrationLogin with Username and Email AddressSocial Login with Facebook, Google, and TwitterGoogle reCaptchaSecured Against XSS, SQL Injection, and CSRFTimezone Adaptive According to Every User’s SettingAdd User from Admin PanelEdit User, User Profile SettingsUsers List and Search with Different FiltersDate and Time FormatsPassword Strength SettingUsers Invite SystemEmail Verification for RegistrationSend Email to Registered UserEmail TemplatesBackup OptionsCookie Consent PopupManage Active SessionsRemember me OptionReset PasswordMaintenance ModePages ManagementSupports SMTPSend Test EmailGoogle AnalyticsAjax BasedTranslation ReadyWhat’s Meant by Translation Ready?

This means that you can customize or add your translations by modifying the language files. You can also add your favorite language translations but, the post content (e.g. articles, etc) isn’t supported for multiple languages. Requirements:Linux HostingPHP Version 7.2+MySQL DatabaseInternet Connectionmod_rewrite (for URL Rewriting)mbstringGD LibrarycURLMail and SMTPZipArchiveDOM ExtensionSupport:

If you face any issues, you are most welcome to leave your message at my email address that’s given in the documentation or you can contact me through my profile.
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Login

Super Admin: superadmin@website.test

Agent: agent@website.test

User: user@website.test

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled. Changelog:

Version 1.7 (08 December 2022) - Added Support For PHP 8.1- Added Multiple Attachments Support For Tickets and Replies- Added Send Button For Chat Box (Public Area)- Added Option to View Ticket Image Attachment (Public Area)- Added a Button For Create New Ticket (Ticket View Page, Public Area)- Added Custom CSS Field in General Settings- Fixes, Adjustments, and Improvements- Updated Some Vendors (Third-party Libraries)

Version 1.6 (25 August 2022) - Added Guest Ticketing Feature- Added Menus For Users "All Tickets & Chats" (Manage Users, Edit User)- Added "Tickets and Chats" Counts For Each User & Department- Added Option to Resend the Guest Ticket Access Link- Added Option to Resend the Verification Email (Guest, Customer)- Some Fixes, Minor Adjustments, and Improvements- Updated the Documentation

Version 1.5 (30 April 2022) - Added Search Articles Feature in the Admin Panel- Added Mark All Notifications as Read Feature- Added Language Option in the User Settings- Added Browse Department Chats Page- Added Custom Fields Module (Tickets Creation)- Some Minor Fixes, Adjustments, and Improvements- Updated the Documentation

Version 1.4.1 (27 January 2022) - Some Fixes and Minor Improvements

Version 1.4 (14 December 2021) - Some Minor Fixes, Adjustments, and Improvements- Added Feature to Create Ticket on Behalf of Customer- Added Mark Ticket as Solved by User Option- Added Live Chatting Feature and Module- Added Reports Module- Added PHP 8.0 Support- Improved the Documentation

Version 1.3 (14 September 2021) - Added Search Tickets Option for User Area- Added Tickets Filters in Admin Area- Fixed Some Minor, Cron Job and Summernote Related Issues- Some Minor Adjustments and Improvements

Version 1.2 (22 August 2021) - Fixed Image Changing Issue on Edit User Page- Fixed the Position of Delete Icon for Profile Image- Fixed Forgot Password Page HTML- Fixed the Tickets Auto Closing Related Issue- Some Minor Improvements

Version 1.1 (16 August 2021) - Added Option in Admin Panel to Create Ticket for Users- Added Modal Popup for Image Attachments in Admin Panel- Added Option to Edit the Tickets Replies- Fixed View Image Modal Issue for Admin Edit User

Version 1.0 (15 August 2021) - Initial Release

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