TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System
- Uploaded : 09th April 2023
- Views : 410
The All in One WP Helpdesk SolutionTotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
HelpDesk Features Ticket System 3 Differnt New Tickt Forms Inbox Fetching 2 Roles: Agent & Reporter My Tickets Page Set default values for new tickets Set own ticket Status Set custom ticket Types Set custom ticket Project / Systems Attachment Support Inform Agents in Notifications HTML WYSIWIG Comment Form Saved replies Logging / History system XLS export Reporters & Agents can reply to Email Ticket Overview (assigned to, status in colors) Set Inbox Archieve Folder Notifications Email Notifications Desktop Notifications Slack Notifications Notify when a ticket has been created Notify when someone replied Notify when a status has changed Notify when an agent has ben assigned Livechat Start a chat with a new subject (new ticket) Enter a chat with a given ticket ID Send a message (new ticket) when no agent is online Every chat conversation will be saved Knowledge Base Create a FAQ based on a ticket Group FAQs into topics Set custom Icons for Topics Live search for FAQs Track FAQ views 3 Built in widgets Order FAQs by View / Popularity 2 Layouts (boxed, list) Reports Tickets By Agent Tickets By Status Tickets By Type Tickets By System Tickets By Year Tickets By Month Tickets By Year & Month Integrations WooCommerce Envato Slack Well DocumententedCompatibility WordPress 3.8.1+ PHP 5.4+ WPML Support WooCommerce 3.1ChangelogView our Changelog here.
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