Z Desk - Support Tickets System with Knowledge Base and FAQs
Z Desk - Support Tickets System with Knowledge Base and FAQs

Z Desk - Support Tickets System with Knowledge Base and FAQs

by Developer
  • Uploaded : 27th January 2023
  • Views : 306
Overview :

Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple departments and user roles based on your needs.



Main Features:

Mobile Friendly
Bootstrap 5 (Main Website)
Based on CodeIgniter 3
Easy Installation Using Wizard
Dashboard and Statistics
Multiple Departments
Assign Multiple Users to Departments
Ticketing System
Guest Ticketing
Live Chatting (For Registered Users)
Tickets History
Auto Close Tickets
Generate Reports (.pdf)
Email and Website Notifications
Knowledge Base
Share Articles on Social Media
Helpful or Not Helpful Voting
FAQs Management
Announcements
Unlimited User Roles
Unlimited Staff Members
Canned Replies with Placeholders
Custom Fields (Tickets Creation Area)
Assign Tickets to Agents
Option to Show all Tickets or only Assigned (Roles)
3 Colors for Public Pages
Generic User Login and Registration
Login with Username and Email Address
Social Login with Facebook, Google, and Twitter
Google reCaptcha
Secured Against XSS, SQL Injection, and CSRF
Timezone Adaptive According to Every User’s Setting
Add User from Admin Panel
Edit User, User Profile Settings
Users List and Search with Different Filters
Date and Time Formats
Password Strength Setting
Users Invite System
Email Verification for Registration
Send Email to Registered User
Email Templates
Backup Options
Cookie Consent Popup
Manage Active Sessions
Remember me Option
Reset Password
Maintenance Mode
Pages Management
Supports SMTP
Send Test Email
Google Analytics
Ajax Based
Translation Ready


What’s Meant by Translation Ready?

This means that you can customize or add your translations by modifying the language files. You can also add your favorite language translations but, the post content (e.g. articles, etc) isn’t supported for multiple languages.



Requirements:

Linux Hosting
PHP Version 7.2+
MySQL Database
Internet Connection
mod_rewrite (for URL Rewriting)
mbstring
GD Library
cURL
Mail and SMTP
ZipArchive
DOM Extension


Support:

If you face any issues, you are most welcome to leave your message at my email address that’s given in the documentation or you can contact me through my profile.



Live Demo:

Login

Super Admin: superadmin@website.test

Agent: agent@website.test

User: user@website.test

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled.



Changelog:

Version 1.7 (08 December 2022)



- Added Support For PHP 8.1
- Added Multiple Attachments Support For Tickets and Replies
- Added Send Button For Chat Box (Public Area)
- Added Option to View Ticket Image Attachment (Public Area)
- Added a Button For Create New Ticket (Ticket View Page, Public Area)
- Added Custom CSS Field in General Settings
- Fixes, Adjustments, and Improvements
- Updated Some Vendors (Third-party Libraries)


Version 1.6 (25 August 2022)



- Added Guest Ticketing Feature
- Added Menus For Users "All Tickets & Chats" (Manage Users, Edit User)
- Added "Tickets and Chats" Counts For Each User & Department
- Added Option to Resend the Guest Ticket Access Link
- Added Option to Resend the Verification Email (Guest, Customer)
- Some Fixes, Minor Adjustments, and Improvements
- Updated the Documentation


Version 1.5 (30 April 2022)



- Added Search Articles Feature in the Admin Panel
- Added Mark All Notifications as Read Feature
- Added Language Option in the User Settings
- Added Browse Department Chats Page
- Added Custom Fields Module (Tickets Creation)
- Some Minor Fixes, Adjustments, and Improvements
- Updated the Documentation


Version 1.4.1 (27 January 2022)



- Some Fixes and Minor Improvements


Version 1.4 (14 December 2021)



- Some Minor Fixes, Adjustments, and Improvements
- Added Feature to Create Ticket on Behalf of Customer
- Added Mark Ticket as Solved by User Option
- Added Live Chatting Feature and Module
- Added Reports Module
- Added PHP 8.0 Support
- Improved the Documentation


Version 1.3 (14 September 2021)



- Added Search Tickets Option for User Area
- Added Tickets Filters in Admin Area
- Fixed Some Minor, Cron Job and Summernote Related Issues
- Some Minor Adjustments and Improvements


Version 1.2 (22 August 2021)



- Fixed Image Changing Issue on Edit User Page
- Fixed the Position of Delete Icon for Profile Image
- Fixed Forgot Password Page HTML
- Fixed the Tickets Auto Closing Related Issue
- Some Minor Improvements


Version 1.1 (16 August 2021)



- Added Option in Admin Panel to Create Ticket for Users
- Added Modal Popup for Image Attachments in Admin Panel
- Added Option to Edit the Tickets Replies
- Fixed View Image Modal Issue for Admin Edit User


Version 1.0 (15 August 2021)



- Initial Release
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Average reply time 15mins to 1hr

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FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & please check developer refund policy.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, please check developer refund policy.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (please check developer refund policy). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.
Reviews :
Recent Reviews
Comments :
Leave A Comment :

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Recent Comments :
Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

Recent Closed Support Tickets


Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Development Completed(Temp Domain) - from WEBSOLINK#14719New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:38 PM)
Order Created for Multi Location Multi Vendor Ecommerce Website & Mobile Apps - WEBSOLINK Team#14623New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:37 PM)
Invitation Modification Discussion on Google Meet#14979New Sale / General Querymai************@g****.com
Closed19 Apr 2024 (06:36 PM)
Order Created-Multi-Vendor Multi Location Ecommerce Website + APPs + Custom Modules#15213New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Modified: Quote for Multi Vendor Multi Location Ecommerce Website & APP with Delivery APP#15203New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Resolved Tickets67Last 30 Days from Today
Resolved Tickets15213Last 90 Days from Today
Resolved Tickets516Last 180 Days from Today