Z Desk - Support Tickets System with Knowledge Base and FAQs
Z Desk - Support Tickets System with Knowledge Base and FAQs

Z Desk - Support Tickets System with Knowledge Base and FAQs

by Developer
  • Uploaded : 27th January 2023
  • Views : 172
Overview :

Z Desk – Support Tickets System with Knowledge Base and FAQs developed to create support ticketing. It allows live chatting, posting articles, and FAQs. It supports the creation of multiple departments and user roles based on your needs.

Main Features: Mobile Friendly Bootstrap 5 (Main Website) Based on CodeIgniter 3 Easy Installation Using Wizard Dashboard and Statistics Multiple Departments Assign Multiple Users to Departments Ticketing System Guest Ticketing Live Chatting (For Registered Users) Tickets History Auto Close Tickets Generate Reports (.pdf) Email and Website Notifications Knowledge Base Share Articles on Social Media Helpful or Not Helpful Voting FAQs Management Announcements Unlimited User Roles Unlimited Staff Members Canned Replies with Placeholders Custom Fields (Tickets Creation Area) Assign Tickets to Agents Option to Show all Tickets or only Assigned (Roles) 3 Colors for Public Pages Generic User Login and Registration Login with Username and Email Address Social Login with Facebook, Google, and Twitter Google reCaptcha Secured Against XSS, SQL Injection, and CSRF Timezone Adaptive According to Every User’s Setting Add User from Admin Panel Edit User, User Profile Settings Users List and Search with Different Filters Date and Time Formats Password Strength Setting Users Invite System Email Verification for Registration Send Email to Registered User Email Templates Backup Options Cookie Consent Popup Manage Active Sessions Remember me Option Reset Password Maintenance Mode Pages Management Supports SMTP Send Test Email Google Analytics Ajax Based Translation Ready What’s Meant by Translation Ready?

This means that you can customize or add your translations by modifying the language files. You can also add your favorite language translations but, the post content (e.g. articles, etc) isn’t supported for multiple languages.

Requirements: Linux Hosting PHP Version 7.2+ MySQL Database Internet Connection mod_rewrite (for URL Rewriting) mbstring GD Library cURL Mail and SMTP ZipArchive DOM Extension Support:

If you face any issues, you are most welcome to leave your message at my email address that’s given in the documentation or you can contact me through my profile.

Live Demo:


Super Admin: superadmin@website.test

Agent: agent@website.test

User: user@website.test

Password (All Roles): 12345678

NOTE: In the demo mode, some of the actions are disabled.


Version 1.7 (08 December 2022)

- Added Support For PHP 8.1 - Added Multiple Attachments Support For Tickets and Replies - Added Send Button For Chat Box (Public Area) - Added Option to View Ticket Image Attachment (Public Area) - Added a Button For Create New Ticket (Ticket View Page, Public Area) - Added Custom CSS Field in General Settings - Fixes, Adjustments, and Improvements - Updated Some Vendors (Third-party Libraries)

Version 1.6 (25 August 2022)

- Added Guest Ticketing Feature - Added Menus For Users "All Tickets & Chats" (Manage Users, Edit User) - Added "Tickets and Chats" Counts For Each User & Department - Added Option to Resend the Guest Ticket Access Link - Added Option to Resend the Verification Email (Guest, Customer) - Some Fixes, Minor Adjustments, and Improvements - Updated the Documentation

Version 1.5 (30 April 2022)

- Added Search Articles Feature in the Admin Panel - Added Mark All Notifications as Read Feature - Added Language Option in the User Settings - Added Browse Department Chats Page - Added Custom Fields Module (Tickets Creation) - Some Minor Fixes, Adjustments, and Improvements - Updated the Documentation

Version 1.4.1 (27 January 2022)

- Some Fixes and Minor Improvements

Version 1.4 (14 December 2021)

- Some Minor Fixes, Adjustments, and Improvements - Added Feature to Create Ticket on Behalf of Customer - Added Mark Ticket as Solved by User Option - Added Live Chatting Feature and Module - Added Reports Module - Added PHP 8.0 Support - Improved the Documentation

Version 1.3 (14 September 2021)

- Added Search Tickets Option for User Area - Added Tickets Filters in Admin Area - Fixed Some Minor, Cron Job and Summernote Related Issues - Some Minor Adjustments and Improvements

Version 1.2 (22 August 2021)

- Fixed Image Changing Issue on Edit User Page - Fixed the Position of Delete Icon for Profile Image - Fixed Forgot Password Page HTML - Fixed the Tickets Auto Closing Related Issue - Some Minor Improvements

Version 1.1 (16 August 2021)

- Added Option in Admin Panel to Create Ticket for Users - Added Modal Popup for Image Attachments in Admin Panel - Added Option to Edit the Tickets Replies - Fixed View Image Modal Issue for Admin Edit User

Version 1.0 (15 August 2021)

- Initial Release

FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & 15 days refund policy is available when your purchased item does not work.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, you may be able to request a refund. Be sure to request refund within 15 days of purchase as per refund policy and guidelines.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (15 days). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.
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Recent Comments :
Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

Recent Closed Support Tickets

Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Password #14799Technical Supportvin*********@g****.com
Closed27 Nov 2023 (03:36 PM)
Password #14793Technical Supportvin*********@g****.com
Closed27 Nov 2023 (03:35 PM)
Need to update as soon as possible#14779Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:57 PM)
Need to update as soon as possible#14772Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:54 PM)
Need to update as soon as possible#14766Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:53 PM)
Resolved Tickets66Last 30 Days from Today
Resolved Tickets416Last 90 Days from Today
Resolved Tickets723Last 180 Days from Today
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