Uhelp - Helpdesk Support Ticketing System
Uhelp - Helpdesk Support Ticketing System

Uhelp - Helpdesk Support Ticketing System

by Developer
  • Uploaded : 14th July 2023
  • Views : 95
Overview :

Uhelp – Helpdesk Laravel Support Ticketing System.

The UHelp is best support system for a customers support and management solutions laravel application solution. That keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the UHelp-Support Desk, you can provide a uniform support experience to your customers.

Laravel Installer

The Uhelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.

Extremely Secured

When it comes to security, UHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks and also prevent CSRF attacks

Clean UI This better-looking helpdesk admin dashboard UI design is more professional and clean. This help desk has three different dashboard designs: two for admin panel users and one for customers. RTL Layout With Arabic or any other Language

RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted to RTL when a RTL language is selected.

Report Analysis

Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.

Team Work Using Groups

Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.

Envato Authors

UHelp is the best choice in support systems for Envato authors. These are useful features for Envato authors because we have included manual licence verification and verification in ticket submission.

Non Envato Authors

Also, for non-Envato authors, this is the best support system. Because you can simply go to App Settings > General Settings and toggle the Envato on/off switch. Then you can use it for multiple purposes.

Advanced Features of the Uhelp Application

• Roles Management
• Envato Support System
• Custom Fields
• Business Hours
• Live Notifications
• Announcements
• Agent name Privacy
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket History/Timeline
• Knowledge Base
• Employee Groups
• Single/Multiple Assign
• Self asssign
• Email-To-Ticket
• Projects Management
• Enhanced Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha Security
• Customer’s Import
• Employee’s Import
• Project’s Import
• Multiple Delete
• Admin/Employee Note
• Google Analytics
• Customer IP Address
• Force SSL
• Social Logins
• Envato Login
• Gmail Login
• Facebook Login
• Twitter Login
• File Uploads management
• Automation Functions
• Custom Notifications
• Custom Announcement
• Articles
• Ticket to Article
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating’s
• Report’s
• Departments
• Auto Reload
• Infinity Scrolling

Important Note :

You need to must have sufficient expertise to use the item. Free installation support is not available..As per Support policy Installation & Update Support not included. For one time installation or update (Fresh installation or Fresh updates only) charges apply.

Please Note That Updating Our Product Or Service Requires A Certain Level Of Knowledge And Expertise.

If You Are Not Familiar With The Updating Process Or Do Not Have Sufficient Knowledge, We Strongly Recommend That You Do Not Attempt To Update The Product Or Service On Your Own. Any Updates Made Incorrectly Or Without Proper Understanding Could Result In Data Loss Or Other Issues, And We Cannot Be Held Responsible For Any Damages Resulting From Customers Mistakes. How does Email-To-Ticket work :

When a customer sends their initial request to the support email for the first time, a new ticket will be automatically generated.

Once the ticket has been created, the customer will be able to follow the ticket’s progress and communicate with the support team exclusively through the provided ticket URL. This approach ensures that all relevant information and updates are consolidated within the ticketing system.

It’s important to note that each time a new email is sent directly to the support email address, a new ticket will be created. An email template will be sent to the customer, informing them of the newly generated ticket and providing them with the necessary details and the ticket URL. This automated email-to-ticket process will keep the customer informed and engaged throughout their support journey.

Instalation Video

Demo Credentinals
Admin Dashboard:
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : superadmin@admin.com
Password: 123456789

Agent Dashboard:
This application is based on roles, so you can create a custom role, e.g., manager, team leader, etc. For demo purposes, we have created an agent role.
URL: https://uhelp.spruko.com/uhelp/admin/login
Email : agent@agent.com
Password: 123456789

Customer Dashboard:
URL: https://uhelp.spruko.com/uhelp/customer/login
Email : customer@customer.com
Password: 123456789

Files Included • SQL
• JS

Php Software Version = 8 or above 8 (Used in the application 8.0.2). The application does not support below 8 php version

If you have any suggestions or improvements, please send your ideas to support@team.spruko.com. It is very much appreciated.

Change log Version V.3.1.2 - Update 28th-06-2023. Version V.3.1.1 - Update 29-03-2023. Version V.3.1 - Update 18th-March-2023. Version V.3.0 - Update 03rd- February-2023. Version V.1.2.2 - Update 10th-August-2022. Version V.1.2.1 - Update 29th-April-2022. Version V.1.2 - Update 27th-April-2022. Version V.1 - Update 18th-March-2022. IMPORTANT :

SOURCES : All images are just used for DEMO Purpose Only. They are not part of the template and NOT included in the final purchase files.

How do I get Support ? :

We have an expert team to provide you with the best support whenever needed on business working days. We are also trying to assist non-technical support on the remaining days. Our Company’s technical support team will provide fast and reliable support assistance within response time or sooner.

Please note that we do not provide support via comments section these are not official channel for customer support. How to contact support section?

Note : Our support team will respond to your request as long as the support purchase period is active. We will be providing our support service as per the product/item support policy. In order to continue our support service extend or renew support for an item is required. How to renew support ?

FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & 15 days refund policy is available when your purchased item does not work.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, you may be able to request a refund. Be sure to request refund within 15 days of purchase as per refund policy and guidelines.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (15 days). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.
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Recent Comments :
Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

Recent Closed Support Tickets

Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Password #14799Technical Supportvin*********@g****.com
Closed27 Nov 2023 (03:36 PM)
Password #14793Technical Supportvin*********@g****.com
Closed27 Nov 2023 (03:35 PM)
Need to update as soon as possible#14779Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:57 PM)
Need to update as soon as possible#14772Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:54 PM)
Need to update as soon as possible#14766Technical Supportagr**************@g****.com
Closed20 Nov 2023 (05:53 PM)
Resolved Tickets66Last 30 Days from Today
Resolved Tickets416Last 90 Days from Today
Resolved Tickets723Last 180 Days from Today