Ticksify - Customer Support Software for Freelancers and SMBs
Ticksify - Customer Support Software for Freelancers and SMBs

Ticksify - Customer Support Software for Freelancers and SMBs

by Developer
  • Uploaded : 27th February 2023
  • Views : 300
Overview :

Due to the fact that Envato API doesn’t have a sandbox mode, I have decided to record a video on how to create a personal token and use it to fetch items from Envato to your product database. Please take a look at the video preview of this item.




Introduction

Ticksify is a simple, self-hosted and easy-to-use customer support application built with Laravel, Livewire, and Tailwind CSS. It is a fully responsive and mobile-friendly application. A perfect solution for small and medium-sized businesses to manage their customer support. It is a great alternative to other expensive customer support software like Zendesk, Freshdesk, etc.



Tech Stack

Laravel 9
Livewire
Alpine.js
and Tailwind CSS


Features

The current release of Ticksify covers most of the basic features for a complete eCommerce platform including:




Integrated with Envato API
Knowledge Base
Ticketing System
Customer Portal
Agent Portal
Admin Portal
Multi-language Support
Multi-timezone Support
Email Notifications


Demonstration

Please be noted that all data will be reset to its default state every hour.


Customer account login credentials:




URL: https://demo.ticksify.com/login


email: user@ticksify.com


password: password


Agent account login credentials:




URL: https://demo.ticksify.com/agent/login


email: agent@ticksify.com


password: password


Admin account login credentials:




URL: https://demo.ticksify.com/agent/login


email: admin@ticksify.com


password: password


Documentation
To make it easy for you to install and manage Ticksify, I have created an online documentation website. Check it out at: docs.ticksify.com

Releases

1.2.2



Features

Added new pagination style for comment
Added new auto assignment feature


Bug fixes

Fix ticket submission on the category of Envato products that do not require a license
Fix the confirmation while deleting an article
Fix logo and favicon upload issue
and some typo fixes



1.2.1


Minor bug fixes and performance improvements.

1.2.0



Features

Added new dark mode feature


Improvements

Lot of styling improvements
Upgrade to Laravel v9.37 which make blade rendering up to 92% faster



1.1.1


Minor bug fixes and performance improvements.

1.1.0



Features

Added User/Agent ban hammer
Added ReCaptcha v3 support
Added in-app notification
Added collapse/expand on every setting’s section
Added user registration enable/disable


Improvements

Change ticket priority from normal to medium
Set smaller width of user/agent list


Bug fixes

Fix the error when the user submits a new ticket and there is no category available
Prevent the user submits a new comment if the ticket has been closed



1.0.1


Minor bug fixes and performance improvements.

1.0.0


The first release.
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Interested on this project, ask question to developer

Buy source code or get fully functional live project at low cost
Need customisation/modification services? Hire a developer starting from $25 USD minimum.
Get free consultation and quote with no obligation.

Start Free Consultation
Average reply time 15mins to 1hr

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FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & please check developer refund policy.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, please check developer refund policy.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (please check developer refund policy). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

We provide support to each clients by ticketing system with 100% guarantee reply, only for the period as per support plan terms. Support reply is one after one basis it means you may receive reply in 5minutes or it may take 24-48 hrs, its totally depending upon work load and support queue. And if your query requires testing/checking then it may take additional time.
Reviews :
Recent Reviews
Comments :
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Recent Comments :
Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

Recent Closed Support Tickets


Subject Ticket ID Ticket DepartmentEmail Status Last Activity
Order Created-Multi-Vendor Multi Location Ecommerce Website + APPs + Custom Modules#15213New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Modified: Quote for Multi Vendor Multi Location Ecommerce Website & APP with Delivery APP#15203New Sale / General Querykrm******@g****.com
Closed15 Apr 2024 (07:39 PM)
Need to update in kitabkopyp**u**#14908Modification / Customization(Extra Cost)cba*******@i*****.com
Closed10 Apr 2024 (05:11 PM)
Quote for Multi Vendor Multi Location Ecommerce Website & APP#15197New Sale / General Querykrm******@g****.com
Closed05 Apr 2024 (06:19 PM)
Server is not running#15195Server / Billingsom************@g****.com
Closed03 Apr 2024 (04:59 PM)
Resolved Tickets80Last 30 Days from Today
Resolved Tickets221Last 90 Days from Today
Resolved Tickets519Last 180 Days from Today