Ticksify - Customer Support Software for Freelancers and SMBs

Ticksify - Customer Support Software for Freelancers and SMBs

Introduction

Ticksify is an efficient and affordable customer support software designed exclusively for Envato authors. Our platform is cost-effective and saves you hundreds of dollars per year compared to hiring SAAS services for customer support and documentation. Ticksify caters to the unique needs of Envato authors, making it the ideal choice for managing your support system.

Ticksify has been tested and trusted by The4 – Power Elite authors on Envato, with a customer base of over 30,000 users. This robust platform is designed to handle a high volume of tickets and customers without compromising on performance or loading speed. With Ticksify, you can experience a seamless and efficient support process that scales with your growing customer base, keeping your support operations running smoothly.

Ticksify is a simple, self-hosted customer support application built with Laravel, Livewire, and Tailwind CSS. It is fully responsive and mobile-friendly, making it an excellent solution for small and medium-sized businesses to manage their customer support. It is a cost-effective alternative to other expensive customer support software such as Zendesk, Freshdesk, and others.
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Tech Stack

• Laravel 10
• Livewire
• Alpine.js
• and Tailwind CSS

Key Features

• Envato API Integration: Seamlessly connect Ticksify to your Envato account with our full Envato API integration, making it the perfect customer support system for Envato authors. This integration ensures a cohesive experience for both you and your customers, allowing you to focus on providing top-notch support.
• Comprehensive Knowledge Base: Ticksify’s knowledge base feature enables you to create a rich repository of support articles and FAQs tailored to your products and services. This comprehensive system empowers your customers with self-service options, reducing the workload on your support team while enhancing the user experience.
• Efficient Ticketing System: Our state-of-the-art ticketing system ensures that all customer queries are managed and prioritized efficiently. Ticksify’s intuitive interface and robust ticket management capabilities make it the ideal ticket system solution for businesses looking to provide prompt and effective customer support.
• Dedicated Customer, Agent, and Admin Portals: Ticksify features dedicated portals for customers, agents, and administrators, allowing for streamlined communication and efficient support management. These portals enable quick access to relevant information and tools, ensuring a smooth and organized customer support process.
• Multi-language and Multi-timezone Support: Cater to your global customer base by offering a personalized support experience with Ticksify’s multi-language and multi-timezone capabilities. This feature ensures that your customer support system remains accessible and relevant to users from diverse backgrounds and locations.
• Real-time Email and In-app Notifications: Keep your customers and support team informed with real-time email notifications and in-app alerts for important updates. Ticksify’s robust notification system enhances the customer support experience by ensuring timely communication between all parties involved.
• Auto Assignment Feature: Ticksify’s auto assignment feature ensures a balanced workload for your support team by automatically assigning tickets to available agents. This feature optimizes the ticket handling process, making Ticksify the ideal Envato support system for authors seeking an organized and efficient solution.
• Customizable Interface with Dark Mode: Personalize Ticksify’s interface to match your brand’s identity and choose between light and dark mode for a consistent and comfortable user experience. The customizable interface allows you to tailor the platform to your unique preferences and requirements.
• ReCaptcha v3 Support: Ticksify’s integration with ReCaptcha v3 safeguards your customer support system against spam and malicious activities. This added security measure ensures a safe and reliable environment for both your support team and customers.

Demonstration Please be noted that all data will be reset to its default state every hour.

Customer account login credentials:

• URL: https://demo.ticksify.com/login
• email: user@ticksify.com
• password: password

Agent account login credentials:

• URL: https://demo.ticksify.com/agent/login
• email: agent@ticksify.com
• password: password

Admin account login credentials:

• URL: https://demo.ticksify.com/agent/login
• email: admin@ticksify.com
• password: password

DocumentationTo make it easy for you to install and manage Ticksify, I have created an online documentation website. Check it out at: https://docs.novabolt.dev/ticksify/Releases

1.3.2

• Minor bug fixes.

1.3.1

• Add ability for agents to create tickets.

1.3.0

• Upgrade to Laravel 10.

1.2.12

• Resolved an issue where the touch panel was not showing correctly on tablet device.
• Fixed a bug causing the logo to display incorrectly on mobile devices.
• Addressed an issue where logos were not rendering properly on authenticate pages.
• Corrected the ordering of collections, ensuring they are displayed in the intended sequence.
• Implemented a color picker feature for Tiptap, enhancing the text editing experience. Users can now easily choose and apply colors within Tiptap, adding a customizable element to their content.

1.2.10

• Added .env file for quicker installation.
• Included .htaccess for easy setup on shared hosting.
• Automatic redirection to settings page for smoother onboarding.
• Updated installation guide for better user experience.

1.2.8

• Custom Fields: Collect More User Information We have introduced a powerful new feature that allows you to add custom fields to tickets. Now, you can gather specific user information tailored to your needs, providing you with greater flexibility and enhancing the accuracy of your support interactions.
• License Support Period Validation To ensure compliance and prevent unauthorized usage, we have implemented a validation mechanism for license support periods. You can now verify the validity of licenses within our ticketing system, giving you peace of mind and greater control over your software licensing.
• Time Details for Time Fields In response to user feedback, we have enhanced our time fields by adding detailed time information. You will now have access to additional data, such as time zones or duration, enabling you to accurately track and manage time-related activities within the ticketing system.
• Product Logo in Ticket List We have introduced a visual improvement to the ticket list interface by incorporating product logos into the ticket titles. This addition not only adds a touch of branding but also improves visual recognition, making it easier for you to identify tickets associated with specific products.

1.2.7 Minor bug fixes and performance improvements.

1.2.6 New Features:

• Added ability to export user data as CSV.
• Added ability to view Envato license information.
• Added ability to upload an avatar for users.
• Added ability to sort tickets by activity.

Bug Fixes:

• Fixed wordbreak issue on ticket content in user view.
• Fixed auto-assignment bug when no agent is added to product assignees.

1.2.5 New Features:

• Added an application banner.
• Added settings for attachment and image upload sizes.

Bug Fixes:

• Fixed issue where article titles were not editable.

1.2.3 Features

• Added product managers role
• Added image upload in the comment section
• Added video upload, code and code block for the article editor
• Added comment filter

Bug fixes

• Fixed the word wrap issue that was occurring on long lines of text.
• Fixed the breadcrumb error that occurs when there is no collection associated with a given article.

1.2.2 Features

• Added new pagination style for comment
• Added new auto assignment feature

Bug fixes

• Fix ticket submission on the category of Envato products that do not require a license
• Fix the confirmation while deleting an article
• Fix logo and favicon upload issue
• and some typo fixes

1.2.1 Minor bug fixes and performance improvements.

1.2.0 Features

• Added new dark mode feature

Improvements

• Lot of styling improvements
• Upgrade to Laravel v9.37 which make blade rendering up to 92% faster

1.1.1 Minor bug fixes and performance improvements.

1.1.0 Features

• Added User/Agent ban hammer
• Added ReCaptcha v3 support
• Added in-app notification
• Added collapse/expand on every setting’s section
• Added user registration enable/disable

Improvements

• Change ticket priority from normal to medium
• Set smaller width of user/agent list

Bug fixes

• Fix the error when the user submits a new ticket and there is no category available
• Prevent the user submits a new comment if the ticket has been closed

1.0.1 Minor bug fixes and performance improvements.

1.0.0 The first release.

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