PixelDesk - Support Ticket System With OpenAI

PixelDesk - Support Ticket System With OpenAI

Description

Introducing PixelDesk, the next-generation AI-powered Support Ticket System designed for seamless and intuitive customer support management. With PixelDesk, customers can effortlessly create their accounts, submit support requests, and experience a sleek messaging interface.

This innovative solution is the pinnacle of customer support and management for Laravel applications. It efficiently tracks and resolves customer issues by categorizing them based on type, priority, and category. PixelDesk ensures swift service delivery while maintaining a comprehensive log of all customer requests. Elevate your customer support game with PixelDesk’s Support Ticket System, offering a consistent and exceptional support experience for your clientele.
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Key Features

AI-powered Replies & content managementAnonymous Chat via EmailTicket Reply ManagementDynamic Webpage ManagementCustomizable Roles ManagementCustom Fields ConfigurationAgent System IntegrationLive Chat with AgentsMulti-channel Live Notifications (Slack, Browser, Email, SMS, Pusher)Customer Login with Captcha SecuritySocial Media Login (Gmail, Facebook)File Uploads ManagementAutomation Functions for Streamlined OperationsKnowledgebase ArticlesNotification and Email TemplatesCustomizable PagesMap/IP-based Automated Ticket AssignmentAutomated Ticket Assignment Functions (Best agent, Location-based, Group-based, Category-based)Ticket Categorization SystemReporting Capabilities

Demo Access

Admin/Agent Panel: https://pixeldesk.kodepixel.com/admin

Admin Username: admin || Password: 123123

Agent Username: agent || Password: 12345

User Panel: https://pixeldesk.kodepixel.com/

User Access:

Username: demo@pixeldesk.test  || Password: 12345

Server Requirements

• PHP >= 8.*
• GD PHP Extension
• Ctype PHP Extension
• BCMath PHP Extension
• Fileinfo PHP Extension
• Mbstring PHP Extension
• JSON PHP Extension
• Tokenizer PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• XML PHP Extension

Laravel Easy Installer

Installing the PixelDesk ticket management system is a breeze with our user-friendly, step-by-step Laravel wizard installer. No programming knowledge is necessary; simply follow the comprehensive documentation provided to effortlessly install the system.

Enhanced Security Measures

PixelDesk, our cutting-edge support ticket application, empowers you with robust security features. Safeguard your system by effortlessly managing access to your application through country whitelisting and blacklisting capabilities. Defend against potential threats such as DOS attacks and prevent CSRF attacks, ensuring a secure environment for your support ticket operations.

Clean UI

The redesigned admin dashboard UI for this support ticket exudes professionalism and a clean aesthetic. Offering three distinct dashboard designs, including two tailored for admin panel users and one specifically crafted for customers, this interface elevates the user experience to a new level of sophistication and functionality.

Important Information

Image Sources: Please be aware that all images used are solely for DEMO purposes. They are not integrated into the template and are NOT included in the final purchase files.

Support Terms

Kindly note that our support team responds to requests as long as the support purchase period remains active. Our support service is provided according to the product/item support policy. To continue receiving support services, it’s necessary to extend or renew support for the item.

For Support: https://support.kodepixel.com

Changelog

Version 1.7 [April 6, 2024] ## New Features:1. Added a new trigger action allowing replies based on specific conditions.2. Implemented dynamic ticket status fields with multi-language support3. Introduced ticket department management functionality.4. Added system operating hours; users can now see support agent availability based on operating hours.5. Enhanced privacy controls: - Users can now delete their own tickets. - Agent names are now private in ticket replies. - Improved message seen privacy.6. Implemented drag-and-drop functionality for the knowledge base, organized by department.7. Added new notification options for superadmins for live chat.8. Implemented a table-based ticket view page for both admin and user panels.## Fixes:1. Fixed an issue in the Admin panel where live chat messages couldn't be deleted.2. Resolved the trigger lock cycle problem occurring with timeframe triggers.3. Addressed the primary key issue with triggers.4. Fixed the problem of duplicate ticket IDs.5. Optimized queries and code for better performance.

Version 1.6 [March 8, 2024] Resolved a 500 error with User Ticket details.Fixed the issue with updating global templates.Solved the problem with Ticket Bulk Delete.odified the system upgrade function.Made minor UI adjustments to fix a bug in the live chat feature.

Version 1.5 [March 5, 2024] Email-to-TicketLive Chat in Admin PanelEnhanced Ticket Creation FormNew Trigger System IntegrationImplemented OTP System for Ticket Creation and SearchIntegrated New AI ModelArticle Live Search Envato and azure social auth added. Force SSL configuration added. Security Captcha added in the ticket submission form. Maintenance Mode add. Fixed a minor bug in the AI content generator function. Fixed a minor ui issues in category sectionCode Optimization

Version 1.4 [January 15, 2024] Tiket Reply optimizeCron Job Issue FixedArticle Optimize with frontendMail notification fixed for all replyChat option updateCode Optimize and Query OptimizeAdd new Installation & update system with purchase key verify

Version 1.3 [December 29, 2023] Bug FixedFixed user dashboard 500 errorFixed user existing ticket list open issue

Version 1.2 [December 27, 2023] New FeaturesTicket Management Enhancements:Edit, delete, and draft options are now available for ticket messages, providing users with increased flexibility and control over their communication.Ticket Sound Notifications:Stay informed with the new sound notification feature for tickets, ensuring users never miss critical updates or messages.Controllable Ticket Priority Field:Users now have greater control over the ticket priority field, allowing for more effective and personalized management of support requests.Web Visitor Feature:Introducing the new web visitor feature, enhancing communication and engagement with visitors directly on your platform.Security Enhancement:Added a robust DOS attack prevention mechanism to bolster security and protect against potential threats.Customizable Ticket Fields:Enjoy more customization options for ticket custom fields, providing a tailored experience to meet unique business requirements.Bug Fixesminor bug fixes and performance enhancements have been implemented to ensure a seamless and efficient user experience.Fixed a minor UI issue in the FAQ section1.2

Version 1.1 [December 10, 2023] New FeaturesArticle Live SearchEnvato and Azure social authentication addedForce SSL configuration addedSecurity Captcha added in the ticket submission formFeature 5: Maintenance Mode addedBug FixesBug Fix 1: Fixed a minor AI content generator function bugBug Fix 2: Fixed a minor UI issue in the category section1.1

Version 1.0 Initial Release

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