Perfect Support ticketing & document management system

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Perfect Support ticketing & document management system

by Developer

DEMO PREVIEW

Uploaded : 21st February 2023
Views : 65

Overview :

Demo preview URL: http://support-demo.ultimatefosters.com

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New Version 1.6 released January 31, 2023

Change Log: https://support.ultimatefosters.com/section-version-log-releases-22

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Perfect support ticket system (or help desk ticketing system) & document management system Support/Help Desk ticket system

This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more.

A support system is a must-have for any company selling products or Services.

Document/Knowledge management system:

With a Knowledge/Document system companies can easily publish the complete document related to one or multiple products.

Document can be easily added, remove, or modified as per requirement. Also, customers can easily search their queries in documents, share documents with others, agents can share document with customers, and a lot more.

This type of system helps to reduce tickets.

Features:

This system provides the complete features set required for help desk. Check all the features below:

Tickets: Public/private tickets Ticket priority with Colored labels for easy understanding Select product in ticket Product license & support validation (Codecanyon & WooCommerce licensing integrated) Ticket Subject, Description & additional details. Configurable Instruction before opening tickets Support/Technical agent: Unlimited Super admin Unlimited agents Assign agent to specific products Round robin automatic ticket assignment to agents Integration:

License & Support duration validation is done using Envato (all marketplace) & WooCommerce Licensing plugin.

Envato (all marketplace) Woo Software licensing EDD (coming soon) Canned Responses:

Canned responses are predetermined responses to common questions. In support, canned responses to frequently asked questions save a lot of typing time and effort.

Add one or more canned response Response with merge/dynamic tags Private canned response Notification: Email & Inbuilt app notification Notification to customer Notification to agent Notiication on new ticket, ticket comments Signature: Configurable signature field for support agent Dynamic tags in signature field Auto-add signature on any reply by agents Announcement: Send announcement message with start and end date Announcement to customers, agents or all.

Version Log:

Version Log

FAQs :

To ensure the quality and safety of the item, you should thoroughly check overview description, demo, comments and read reviews from previous buyers if available. Initial support is available with each item & 15 days refund policy is available when your purchased item does not work.

The process for getting support is easy after buying item you can directly get support from developer through ticketing system, support ticket is replied by the developer & reply time will vary depending on the developer. Typically, you can contact the customer support through a support ticket system. Developer should be able to help you with any technical issues or questions you have about the item.

If you are not satisfied with the code you purchased, you should first try contacting the developer to see if they can provide assistance or a resolution. If you are still not satisfied, you may be able to request a refund. Be sure to request refund within 15 days of purchase as per refund policy and guidelines.

A refund request may be denied if the code has already been used or modified, or if it has been longer than the platform's refund period (15 days). Additionally, refunds may be denied if the issue with the code is due to user error or if the code has been intentionally modified or altered by the user.

Payment options when buying item will be typically, payment options can include credit/debit cards, PayPal, Razorpay, and other payment gateways.

Customisation is additional and subject to developer time availablity. So please ask the developer & confirm before making any purchase. Click on Request Customisation button below Buy Now Button or below Request Quote button.

Reviews :

No review yet. Only purchased user can post review.

Comments :

No comment yet. Be the first person to share your comments to the community.

Support :

Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.

Departments (100% gurantee ticket reply, as ticket is manually solved by developer)

Customisation & Modification

Additional Modification Paid Service

Technical Support

For Technical Related Issue or Error

See all previous tickets & running tickets

As support is provided by ticketing system, you can check previous tickets or existing running tickets.

View All Tickets

Recent Closed Support Tickets

Subject	Ticket ID	Ticket Department	Email	Status	Last Activity
Quote for Delivery GPS Live Tracking Feature	#13948	Modification / Customization(Extra Cost)	exa***********@g**.com	Closed	31 May 2023 (04:32 PM)
Problem in app	#13897	Technical Support	nir******@g**.com	Closed	31 May 2023 (04:09 PM)
SEO settings	#13924	Technical Support	nir******@g**.com	Closed	31 May 2023 (03:00 PM)
i want to activate my web site	#13901	Server / Billing	buy**@y**.in	Closed	30 May 2023 (05:49 PM)
Modified Order: Ecommerce Website & Customization	#13989	New Sale / General Query	yad****@g**.com	Closed	29 May 2023 (07:06 PM)