Faced a problem? Need assistance with the product? No worries – our customer support team is always ready to help you.Support requests are being processed on business days from 9:00 to 18:00 (GMT +05.30) [generally] within 24h to 48h in the order they were received. We suggest, while our team reviews your support request, please read the documentation that comes in the zip file of Codecanyon. You can download it from Codecanyon: https://codecanyon.net/downloads We are in GMT+5:30 timezone. We address all the support queries 6 days weekly (Sunday off). If any support ticket has no response from the item owner for 7 days, the ticket will be considered closed. If you need further assistance you can create another ticket or drop us an email asking to re-open the ticket for you. Have pre-sales questions or concerns, please write to us via our Mail Mail If you like our product and support then please drop a rate and write a review at: https://codecanyon.net/downloads Please Note: Live preview images cannot be used directly in client’s live project. Those are used for preview purpose only. Refund Policy We don’t offer a refund. (If the item is downloaded) Please read the description and compatibility content thoroughly before purchasing as we don’t offer a refund if you buy it by mistake.
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Our verified developers are dedicated to provide best guaranteed support reply by ticketing system. We have been providing ticket support reply to each of our registered clients since 2017 and our estimate reply time is 24/72 hrs, also know it may take additional time if your query requires testing/checking by a developer.
As support is provided by ticketing system, you can check previous tickets or existing running tickets.
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